Refund Policy

1. General Policy

RoomScape operates on a credit-based system for digital services. Due to the nature of our AI-powered room staging service and the immediate delivery of digital goods, all credit purchases are generally final and non-refundable.

However, we are committed to providing excellent service and will consider refunds in specific circumstances outlined in this policy.

2. Eligible Refund Scenarios

We will provide refunds or credit restoration in the following situations:

• Technical Failures: When our system fails to process your image due to technical issues on our end
• Service Outages: When credits are consumed during documented service outages or maintenance periods
• Billing Errors: When you are incorrectly charged or credits are deducted in error
• Failed Generations: When the AI generation process fails to complete successfully
• Duplicate Charges: When you are charged multiple times for the same transaction

3. Non-Refundable Scenarios

Refunds will not be provided in the following situations:

• Dissatisfaction with Results: When you are unsatisfied with the AI-generated staging results
• User Error: When credits are consumed due to user mistakes or misunderstanding of the service
• Change of Mind: When you no longer wish to use the service after purchasing credits
• Successful Generations: When the AI successfully generates staged images, regardless of personal preference
• Account Violations: When your account is suspended or terminated for violating our Terms of Service

4. Credit System and Refunds

• Credits are consumed when AI generation begins, not when it completes
• Failed generations will automatically restore consumed credits to your account
• Partial generations (where the process starts but doesn't complete) may result in partial credit restoration
• Credits do not expire and remain in your account until used or your account is terminated
• Refunded credits will be restored to your account balance, not refunded as monetary payment unless required by law

5. Refund Process

To request a refund or report a technical issue:

1. Contact our support team at support@roomscape.ai within 30 days of the incident
2. Provide your account email, transaction details, and a description of the issue
3. Include any relevant screenshots or error messages
4. Our team will investigate and respond within 2-3 business days
5. If approved, credits will be restored to your account or a monetary refund will be processed within 5-10 business days

6. Processing Time

• Credit Restoration: Immediate upon approval
• Monetary Refunds: 5-10 business days to original payment method
• Investigation Period: Up to 5 business days for complex cases
• Automatic Refunds: Failed generations are automatically processed within 24 hours

7. Credit Pack Refunds

Credit purchases are one-time transactions. Unused credits remain in your account indefinitely and do not expire. Refunds for unused credit balances may be considered on a case-by-case basis if there are technical issues on our end that prevent you from using the service.

8. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by contacting our management team at disputes@roomscape.ai. We will review all disputes fairly and provide a final decision within 10 business days.

9. Legal Rights

This refund policy does not affect your statutory rights as a consumer. In some jurisdictions, you may be entitled to additional refund rights under local consumer protection laws.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the service after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy, please contact us at:

• Email: support@roomscape.ai
• Disputes: disputes@roomscape.ai
• Response Time: 2-3 business days