RoomScapeRoomScape

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We're here to help! Get in touch with our support team for any questions, technical issues, or feedback about RoomScape.

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Fill out the form below and we'll get back to you within 2-3 business days.

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Direct Contact
Prefer to reach out directly? Use the contact information below.

General Support

Email: support [at] roomscape [dot] ai

For technical issues, billing questions, and general inquiries

Business Inquiries

Email: business [at] roomscape [dot] ai

For partnerships, enterprise solutions, and business development

Response Time

  • General inquiries: 2-3 business days
  • Technical issues: 1-2 business days
  • Billing questions: 1 business day
  • Urgent issues: Same day (when possible)
Frequently Asked Questions

How do credits work?

Each AI generation consumes 1 credit. Credits are deducted when generation starts and automatically refunded if the process fails.

What image formats are supported?

We support JPEG, PNG, and WebP formats with a maximum file size of 10MB and minimum resolution of 512x512px.

How long does generation take?

Most generations complete within 30-60 seconds, depending on image complexity and current system load.

Can I get a refund?

We offer refunds for technical failures and billing errors. See our Refund Policy for details.

Before You Contact Us

For Technical Issues:

  • Include your account email address
  • Describe the steps that led to the issue
  • Attach screenshots if applicable
  • Mention your browser and device type

For Billing Questions:

  • Include your account email address
  • Provide transaction ID or date
  • Specify the exact issue or discrepancy
  • Attach relevant receipts or screenshots